Terms of Use

Acceptance of Terms

This website is operated by HW Desenvolvimento e Licenciamento de Programas Ltda, a Brazilian limited-liability company registered under CNPJ 68.398.483/0001-68 and trading under the brand name Hydraware. By accessing any page of this website — whether directly or through a link, advertisement, search result, or any other referral channel — you acknowledge that you have read these Terms of Use in full and that you agree to comply with them without reservation.

If you do not agree with any provision contained herein, you must immediately cease using this website. Continued access or use after any amendment to these Terms constitutes your binding acceptance of the revised version. These Terms apply to all visitors, regardless of jurisdiction, device, or means of access.

Use of the Website

This website is provided for purely informational and institutional purposes. Its content describes Hydraware's software solutions for water and sanitation infrastructure management, as well as the company's background, service offerings, and contact details. Nothing contained on this site constitutes a binding commercial proposal, contractual offer, or guarantee of service availability unless expressly confirmed in a separate written agreement signed by an authorised Hydraware representative.

Access to this website is granted on a temporary, non-exclusive, and revocable basis. Hydraware reserves the right, at its sole discretion and without prior notice, to:

• Modify, suspend, or permanently discontinue all or any part of the website;
• Restrict access to specific sections or to the website as a whole;
• Update, correct, or remove any content, product descriptions, or technical materials published on the website.

You agree to access this website only through lawful means and only for purposes that are consistent with all applicable laws and regulations. Any automated or programmatic access — including web-crawling, scraping, or the use of bots — is strictly prohibited without the prior written consent of Hydraware.

Intellectual Property

All content published on this website — including but not limited to written text, editorial copy, technical documentation, photographs, graphic elements, illustrations, icons, brand logos, colour palettes, typographic arrangements, software code, and the overall compilation and selection of materials — is the exclusive intellectual property of HW Desenvolvimento e Licenciamento de Programas Ltda or of third parties who have granted the company a valid licence to use such materials.

The Hydraware name, logo, and any associated product names are registered or unregistered trademarks of the company. You are not authorised to use any of these marks without prior written permission. This prohibition covers, without limitation:

• Reproducing or copying any website content in whole or in part;
• Framing, mirroring, or scraping pages or content;
• Altering, adapting, translating, or creating derivative works based on our materials;
• Removing or altering any copyright, trademark, or proprietary notice;
• Using Hydraware's name or branding to imply affiliation, endorsement, or sponsorship without authorisation.

Limited, non-commercial quotation of publicly available website text is permitted provided that the source is clearly attributed to Hydraware and that no misrepresentation is made regarding the origin or meaning of the quoted content. Any other use requires our express written consent.

User Conduct

When visiting or interacting with the Hydraware website, you agree to conduct yourself in a lawful, ethical, and respectful manner. The following behaviours are expressly prohibited:

• Interference with infrastructure: Attempting to probe, scan, or test the vulnerability of any Hydraware system or network, or circumventing any security or authentication measure protecting the website or its hosting environment;
• Transmission of malicious code: Uploading, transmitting, or otherwise introducing any virus, ransomware, trojan, worm, spyware, or any other harmful or disruptive programme or code;
• Denial-of-service attacks: Engaging in any action that imposes an unreasonable or disproportionate load on Hydraware's infrastructure or that deliberately disrupts the normal operation of the website;
• Misrepresentation: Impersonating Hydraware, its employees, partners, or any other person or entity, or falsely representing your affiliation with any such party;
• Unlawful data collection: Harvesting, collecting, or storing personal data of other users or third parties without their explicit consent;
• Circumventing restrictions: Accessing or attempting to access areas of the website or backend systems to which access has not been granted to you.

Hydraware reserves the right to investigate suspected breaches of this section and to cooperate fully with any law enforcement authority or judicial body requesting disclosure of information related to such breaches.

Third-Party Links

This website may contain hyperlinks to external websites, online platforms, or digital resources operated by third parties. These links are provided purely as a convenience and for informational purposes. Their inclusion does not constitute an endorsement, recommendation, or warranty by Hydraware of the content, products, services, privacy practices, or commercial conduct of any linked third party.

Hydraware exercises no editorial control over third-party websites and accepts no responsibility for:

• The accuracy, currency, completeness, or reliability of any content published on third-party sites;
• Any changes to third-party content that occur after a link has been published on this website;
• Any harm, loss, or damage arising from your use of, or reliance on, any content, goods, or services available through linked websites;
• The personal data practices of third-party operators, which are governed exclusively by their own privacy policies.

You access third-party websites entirely at your own risk. We encourage you to review the terms and privacy policies of any external site before providing your personal information or transacting through it.

Disclaimer of Warranties

The Hydraware website and all content, information, materials, and resources published on it are provided "as is" and "as available", without any representation or warranty of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, Hydraware expressly disclaims:

• Any warranty of merchantability, fitness for a particular purpose, or non-infringement;
• Any guarantee that the website will be uninterrupted, error-free, or free from harmful components;
• Any guarantee that defects or inaccuracies in content will be corrected within a specific timeframe;
• Any representation that the website or its servers are free from viruses or other harmful elements;
• Any warranty regarding the completeness, accuracy, or suitability of any information published on the site for any particular professional, regulatory, or commercial purpose.

Technical details, product descriptions, and performance figures published on this website are provided for general informational purposes and may not reflect the exact specifications of any software product delivered under a specific client engagement. Authoritative specifications are always confirmed in formal contractual documentation.

Limitation of Liability

To the fullest extent permitted by the laws of the Federative Republic of Brazil, HW Desenvolvimento e Licenciamento de Programas Ltda shall not be liable for any loss, damage, cost, expense, or injury of any nature — whether direct, indirect, incidental, special, consequential, exemplary, or punitive — arising from or related to:

• Your access to, use of, or inability to access or use this website or its content;
• Any reliance placed on information, materials, or resources found on or linked from this website;
• Unauthorised access to or alteration of your transmissions or data;
• Interruptions, bugs, viruses, errors, omissions, or defects in the website or its underlying technology;
• Any failure of performance, whether caused by acts of God, communications failures, power outages, strikes, or other events beyond our reasonable control.

Where applicable consumer-protection legislation prohibits the exclusion of certain implied warranties or the limitation of certain categories of liability, such exclusions or limitations shall apply to the maximum extent permissible under that legislation. Nothing in these Terms is intended to limit liability that cannot lawfully be excluded, including liability for wilful misconduct or gross negligence as defined under Brazilian law.

Indemnification

You agree to indemnify, defend, and hold harmless HW Desenvolvimento e Licenciamento de Programas Ltda, its directors, officers, employees, contractors, affiliates, licensors, and authorised agents (collectively, "Hydraware Parties") from and against any and all claims, demands, actions, suits, proceedings, losses, damages, penalties, fines, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:

• Your access to or use of this website in breach of these Terms;
• Your violation of any applicable law, regulation, or third-party right, including intellectual property rights, privacy rights, or rights of publicity;
• Any content or material you transmit, submit, or otherwise provide in connection with your use of this website;
• Any misrepresentation made by you to Hydraware or to any third party through or in connection with this website.

Hydraware reserves the right, at its own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with Hydraware's defence of the relevant claim and not to settle any such matter without the prior written consent of Hydraware.

Governing Law

These Terms of Use, and any dispute, claim, or controversy arising out of or in connection with them, shall be governed by and construed exclusively in accordance with the laws of the Federative Republic of Brazil, without regard to its conflict-of-law rules or principles that might cause the application of the law of any other jurisdiction.

The Parties irrevocably submit to the exclusive jurisdiction of the courts located in the state of domicile of HW Desenvolvimento e Licenciamento de Programas Ltda for the resolution of any dispute arising from or relating to these Terms or your use of this website. If you are a consumer domiciled outside Brazil, mandatory local consumer protection provisions that cannot be contractually waived under your applicable law shall continue to apply.

This website and its content are intended primarily for an audience within Brazil and for prospective clients and partners who wish to learn about Hydraware's software platform. We make no representation that the materials or services described herein are appropriate for, or available in, any specific jurisdiction outside Brazil.

Changes to These Terms

Hydraware reserves the right to modify, update, or replace any portion of these Terms of Use at any time, at its sole discretion and without prior individual notification to users. Revisions take effect immediately upon publication on this page. The "Last updated" date displayed at the top of this document will always reflect the date on which the most recent substantive change was made.

We encourage you to review this page periodically to stay informed about the conditions governing your use of the website. Material changes — such as those affecting your rights, the scope of permitted use, or our liability provisions — will be given particular prominence where reasonably practicable.

If you continue to use the Hydraware website after updated Terms have been published, you will be deemed to have accepted the revised version in its entirety. If you do not agree to any revised provision, your only recourse is to discontinue your use of the website. No modification to these Terms by any user shall be binding on Hydraware unless it is confirmed in writing and signed by an authorised director of the company.

Contact

If you have questions about these Terms of Use, wish to report a suspected violation, or require clarification on any provision, please reach out to our team through the contact details below. We aim to respond to all enquiries within five business days.